kri11 Privacy Policy

1 Introduction

kri11 is an online gaming and betting platform in Bangladesh. We give the highest priority to our users' privacy. This privacy policy explains what personal information is collected when you use the kri11 platform, how that information is used and processed, and what steps we take to protect your data.

By registering on this platform or by continuing to use the services, you will be considered to have accepted all terms of this privacy policy. Please read it carefully.

If you have any questions, you can reach us at any time via our 24/7 live chat support or by email.

2 Data Collection

kri11 collects your information at various stages. A detailed breakdown is given below:

2.1 Information Collected at Registration

When creating an account, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Mobile number
• Email address
• Password (stored in encrypted form)
• Preferred currency (Bangladeshi Taka / BDT)

2.2 Information Collected for Identity Verification

To complete the KYC process, we collect:

• National ID (NID) or passport copy
• Proof of address
• Selfie or facial photo (if required)
• Proof of payment method (bKash, Nagad, Rocket, or Upay number)

2.3 Automatically Collected Information

The following information is automatically recorded when you use the platform:

• IP address and device type
• Browser version and operating system
• Login time and date
• Page visit history and session duration
• Cookies and session tokens
• Gameplay history and betting records

2.4 Financial Transaction Information

During deposits and withdrawals, we store the transaction amount, method, time, and associated reference number. Full card numbers or bank account details are not stored on our servers.

3 Data Use

kri11 uses the information collected from you only for the following purposes:

• Account Management: To create, update, and keep your profile secure.
• Age Verification: The platform is for users aged 21 and above only — this condition is verified at the time of registration.
• Financial Transactions: To process deposits and withdrawals smoothly.
• Fraud Prevention: To detect unusual activity and maintain platform security.
• Customer Support: To resolve your issues and facilitate communication with the support team.
• Promotional Communication: With your consent, to inform you about bonus offers, promotions, and new updates.
• Responsible Gaming: To analyze your gameplay and help set healthy gaming limits when needed.
• Technical Improvement: To improve the platform's performance, design, and user experience.

We never sell your information or provide it to third parties for advertising purposes.

4 Data Storage and Security

kri11 uses industry-standard security technology to protect your personal information. Our security framework is as follows:

4.1 Encryption Technology

All data transfers are secured through SSL encryption. Passwords and sensitive information are stored in hashed form — no staff member or administrator can view them directly.

4.2 Server Security

Our servers operate under firewalls, intrusion detection systems, and regular security audits. Data backups are taken regularly and are also stored in encrypted form.

4.3 Access Control

Only authorized personnel can access your information, and only when necessary. Every access is logged and reviewed regularly.

4.4 Data Retention Period

Information is stored while your account is active. Even after closing your account, certain information may be retained for a defined period to meet legal or regulatory requirements, after which it is securely deleted.

5 Sharing Data with Third Parties

kri11 does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:

5.1 Payment Processors

Information necessary for processing financial transactions is shared with payment providers such as bKash, Nagad, Rocket, and Upay. These parties are governed by their own privacy policies.

5.2 Technology Partners

We work with trusted technology providers to operate the platform. Only the information that is essential for providing the service is shared with them.

5.3 Legal Obligations

If disclosure of information is required by a court order, a request from a government regulatory authority, or a legal process, kri11 is obligated to comply with the law.

5.4 Fraud Prevention

Relevant information may be shared with the concerned authorities when needed to detect and prevent financial fraud, money laundering, or other illegal activity.

6 Cookies and Tracking

The kri11 website uses cookies and similar tracking technologies. These help improve your browsing experience.

6.1 Types of Cookies

• Essential Cookies: Store login sessions, language preferences, and security tokens — without these, the site does not function properly.
• Performance Cookies: Help with page loading speed and error detection.
• Functionality Cookies: Remember your preferred settings, such as theme or display options.
• Analytics Cookies: Used to analyze user behavior and improve the platform.

6.2 Cookie Control

It is possible to disable cookies from your browser settings. However, disabling certain essential cookies may limit some site functionality and affect the login experience.

7 Your Rights

As a kri11 user, you have the following rights over your own personal information:

• Right of Access: You can request at any time to find out what information is stored about you.
• Right of Correction: If there is any error in your information, you can request that it be corrected.
• Right of Deletion: Subject to certain conditions, you can request that your information be deleted, though some information may be required to be retained for legal or regulatory reasons.
• Right to Restrict Processing: You can request that the use of your information for specific purposes be paused.
• Right to Withdraw from Marketing: You can opt out of promotional communications at any time.
• Right to Lodge a Complaint: If you feel your information has been mishandled, you can submit a formal complaint to us.

To exercise these rights, email [email protected] or contact us via 24/7 live chat.

8 Account Verification (KYC)

kri11 follows the Know Your Customer (KYC) process to operate a safe and transparent platform. Identity verification is carried out in the following cases:

• Before the first withdrawal of a significant amount
• When unusual activity is detected on the account
• When a specified total transaction limit is exceeded
• At a specific stage of claiming a bonus or promotion

All documents submitted during the KYC process are stored using encrypted methods and only verification staff are given limited access. Extra copies of documents are destroyed after verification is complete.

9 Protection of Minors

kri11 is strictly a platform for users aged 21 and above. Under no circumstances do we knowingly collect information from minors or allow them to create an account.

Every user's age is verified at the time of registration. If a person under the age of 21 is found on any account, that account is immediately closed, all transactions are cancelled, and the associated information is deleted.

If you believe a minor is using this platform, please notify our support team immediately.

10 Policy Changes

kri11 reserves the right to change, amend, or update this privacy policy as needed. If there are significant changes, we will:

• Publish a notice on the website
• Send a message to the registered email
• Show a notification after logging in

The updated policy will take effect 7 days after publication. Continued use of the platform after changes will be considered acceptance of the new policy. The date of each revision will be noted at the top of the page as "Last Updated".

11 Contact

For any questions, concerns, or requests regarding this privacy policy, please contact us. Our team is ready to assist with any matter related to your privacy.

Our commitment to your privacy is unwavering. At kri11, every piece of your information is handled with care and responsibility.