Safe and Mindful Gaming

kri11 Responsible Gaming — Your Safety is Our Priority

Enjoy entertainment within your limits. kri11 is committed to ensuring a safe and balanced gaming environment at all times.

Why is Responsible Gaming Important?

Online gaming and betting can be an enjoyable form of entertainment, but it can sometimes carry the risk of getting out of control. At kri11 we believe responsible gaming is not just a matter of policy — it is a core commitment to every one of our players.

Our responsible gaming platform helps you set limits for yourself, take a break when needed, and access support. If you feel that gaming is affecting your daily life or financial situation, use our tools and get in touch with our support team.

  • Always play for entertainment, not as a way to earn money.
  • Set your budget and time limit before each session.
  • Accept losses — do not chase lost money by placing more bets.
  • Spend time with family and friends; do not focus on gaming alone.
  • Never bet while drinking or when emotionally driven.
21+

Strict Age Restriction

kri11 is a gaming platform for those aged 21 and above only. No minor is granted membership or access. Age verification is an integral part of our registration process.

21+ Only

Our Protection Tools

kri11 provides several practical tools to help you keep your gaming experience in check.

Set Deposit Limits

You can set a maximum daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect immediately. To increase a limit, a specific waiting period applies, so that impulsive decisions can be avoided.

Session Time-Out

Playing for a long stretch tires the mind and leads to poor decisions. Using the time-out feature, you can take a break from the platform for anywhere from 24 hours up to a maximum of 6 weeks.

Self-Exclusion

If you feel gaming is having a negative impact on your life, use the self-exclusion option. Once active, access to your account will be completely blocked for the chosen period and promotional messages will also stop.

24/7 Bengali Support

For any questions or support regarding responsible gaming, our 24/7 live chat support team is always ready to help in Bengali. There is no need to hide anything — we provide assistance without judgment.

Loss Limit

Set in advance the maximum amount you are willing to lose within a given period. Once that limit is reached, the session will end automatically, keeping financial losses contained.

Reality Check

A message appears on screen at set intervals, reminding you how long you have been playing and how much you have spent. This keeps decision-making conscious and considered.

How to Activate Self-Exclusion

The self-exclusion process is simple and completely confidential. Follow the steps below:

1

Log In to Your Account

Log in to your kri11 account and go to your profile settings.

2

Open the "Responsible Gaming" Section

In the settings menu, click on the "Responsible Gaming" option.

3

Choose Your Preferred Period

Select one of the following: 30 days, 3 months, 6 months, or permanent exclusion.

4

Confirm

Verify your identity and confirm the request. Self-exclusion will take effect immediately.

5

Contact Support (Optional)

For any assistance, speak with us on 24/7 live chat. We will guide you through the entire process.

Setting Deposit and Betting Limits

Setting limits is the most effective step to maintain your financial control.

Please Note

Reducing a limit takes effect immediately, but if you want to increase a limit, a 72-hour cooling-off period applies. This is designed to prevent impulsive decisions.

Daily Deposit Limit

Set the maximum amount you will deposit each day. The minimum deposit is ৳500.

Weekly and Monthly Limits

For longer-term budget control, weekly and monthly limits can be set in the same way.

Loss Limit

After losing a set amount, play will stop automatically.

Recognizing the Signs of Problem Gambling

Problem gaming is a mental health concern and there is no shame in it. Recognizing it early makes it much easier to seek help.

Warning Signs

  • Continuously betting in an attempt to recover lost money.
  • Hiding gaming activity from family or friends.
  • Feeling unable to stop gaming.
  • Spending money meant for bills, food, or medicine on gaming.
  • Lying about or concealing gaming activity.
  • Feeling anxious or irritable when unable to play.

Seeking Help is Not a Weakness

If any of the signs above apply to you or someone you know, do not delay — contact us via live chat. Our trained support team will assist you confidentially. You can also reach us by email: [email protected]

Frequently Asked Questions

The minimum age to play at kri11 is 21. Age verification is mandatory during registration. No minor is permitted to open an account or play. If we find that an account is being used by a minor, it will be closed immediately.

Log in to your account and go to the "Responsible Gaming" section in your profile settings. There you will find options to set daily, weekly, and monthly deposit limits. Reducing a limit takes effect immediately. If you have any trouble, contact us via live chat for assistance.

It depends on the period you chose. After a self-exclusion period of 30 days, 3 months, or 6 months ends, you can reactivate your account, though a cooling-off period applies. For permanent exclusion, the account cannot be reactivated.

A time-out is a temporary break — usually from 24 hours up to 6 weeks. During this time you cannot log in, but the account remains active. Self-exclusion is longer-term and stricter — while it is in effect you will not receive any promotional messages either. Self-exclusion is more suitable for serious concerns.

If you notice a friend or family member having difficulties, start by speaking with them directly — with empathy, not judgment. Let them know about our live chat support or suggest they reach out at [email protected]. We provide assistance with full confidentiality.

No. Betting should never be considered a reliable source of income. Gaming and betting are primarily for entertainment. Winning consistently over the long term is not possible, and playing with that mindset can lead to financial harm. Play within your budget and treat it as entertainment only.

Play Mindfully, Stay Happy

Enjoy cricket, slots, or casino games at kri11 by following responsible gaming principles. Check our FAQ to learn more or start playing right away.

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kri11 is a responsible gaming platform serving players aged 21 and above. Gaming is for entertainment — never as an alternative to income. If you are experiencing difficulties, contact us at [email protected] or via 24/7 live chat.